Privacy Policy

Information we may collect

When you use Fairspin Casino, we may handle information that identifies you, relates to your account or helps us operate the website safely. The information collected will depend on the services you use, the choices you make and any legal or security checks that apply.

Account and contact details

To create and manage an account, we may collect details such as your name, date of birth, country or state of residence, username, password, contact details and account preferences. We may also record information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.

Identity and verification information

Online gambling services may need to verify a player's identity, age, location or eligibility. For this purpose, we may handle information contained in identity documents, proof of address, images, verification results and related records. We may also use information to meet responsible gambling, security, anti-fraud and other compliance requirements.

Payment and transaction records

We may collect records about deposits, withdrawals, bets, wins, losses, account balances and other transactions. Payment information may be processed by payment service providers. Depending on the payment method, we may receive limited payment details, confirmation information or transaction references rather than complete payment card details.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and referring website. We may also record information about how you use website features, including session and security activity.

Some of this information is collected through cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website remember settings, keep sessions secure, understand general usage and improve website performance. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features.

How and why information is used

We use personal information only for purposes connected with operating the website, providing gambling services, protecting players and meeting applicable obligations. These purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, bets and other account transactions.
• Confirming identity, age, location and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
• Providing customer support, investigating questions and resolving complaints.
• Sending service messages about your account, security, transactions, website changes or important terms.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Personalising or improving website content, features and user experience.
• Monitoring website performance, preventing misuse and protecting the rights, property and safety of players and the service.
• Meeting legal, regulatory, tax, accounting, court, law enforcement or other official requirements.

Where we rely on consent for marketing or another optional activity, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before withdrawal, and it may not stop essential service messages or communications required to manage your account.

Sharing information

Information may be shared where reasonably necessary to provide the service or meet our obligations. This can include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, fraud prevention providers, customer support providers, professional advisers, auditors, insurers, and competent authorities or law enforcement bodies where required or permitted.

Service providers that handle information for operational purposes are expected to use it only for authorised activities and to apply appropriate safeguards. Some providers may process information in another country. Where this occurs, reasonable steps are taken to support the protection of personal information in accordance with applicable requirements.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other security practices appropriate to the nature of the information. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction and security records must be kept for a period required by law even after an account is closed. Information may also be retained to resolve disputes, establish or defend legal claims, prevent fraud, maintain security, complete audits or meet official requests.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not necessarily result in the immediate removal of every record, particularly where retention is required for compliance, security or legitimate business purposes.

Children and unsuitable use

The website and gambling services are intended only for people who are legally permitted to use them. We do not knowingly seek to collect information from children. If you believe a child has supplied personal information, please contact support so the matter can be reviewed and appropriate steps considered.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The current version will be made available on the website. Where a change is significant, additional notice may be provided through the website or by another suitable method. You should review this page periodically.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to verification, exceptions and legal restrictions, but may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing.

To exercise your data rights, or to ask a privacy question, contact support@fairspincasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to verify your identity before providing information, making a correction, deleting information or changing communication preferences.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement or other valid reason applies.
• Marketing consent: withdraw consent or change your marketing preferences by contacting support@fairspincasino.best. You may also use an unsubscribe option included in a marketing message where available.

We will consider and respond to requests within a reasonable period, subject to the nature and complexity of the request. If we cannot comply fully, we will generally explain the reason, unless doing so is restricted. Certain information may not be accessible or removable where disclosure would affect another person's privacy, compromise security or fraud controls, prejudice an investigation, or conflict with a legal obligation.

If you are concerned about how your personal information has been handled, please contact us first so the issue can be reviewed. You may also have the right to raise a privacy concern with the relevant privacy authority in Australia or another appropriate jurisdiction, depending on your circumstances.